Neighborhood House

building community and increasing access to housing, health, education, and economic opportunity

With many programs and audiences to serve, Neighborhood House needed a website built around the people who use it.  It needed to be clear for the families seeking help and simple for staff to keep current.

Every page puts the people Neighborhood House serves front and center. The photography is their own, showing real families, staff, and neighbors instead of stock imagery, so the site feels grounded and personal from the first click.

one organization, many locations

Neighborhood House has offices throughout the Seattle area. Visitors can browse them as a simple list or on an interactive map, then click any location for its details, so finding the nearest office takes just a moment.

Behind the scenes, connected databases for educators, locations, curriculum, and announcements let staff manage a large, busy site quickly and consistently. The result is a website that works as hard for the team running it as it does for the communities it serves. Years later, Neighborhood House still maintains the site on its own, with only an occasional small update, the mark of a site built to last.

streamlining navigation

Some sections hold a lot of pages. For those, staff can turn on a subnavigation bar that lays out every option at a glance instead of tucking them into a dropdown menu. It’s used only where it helps, so simpler sections stay clean.

a website that works as hard for the team running it as it does for the communities it serves

Educators

One educator database with a different structure for each role — assistant teachers, family advocates, family educators and teachers — so content providers could add and update people quickly.

FIELDS Assistant teachers Family advocates Family educators Teachers

website features

database design

We created multiple databases that worked in concert with one another that helped content providers work quickly and efficiently: an educator database that included different structures for assistant teachers, family advocates, family educators, and teachers; a location database that helped people find specific buildings and classes, learning resources that organized individual lessons into meaningful curriculum announcements that broadcast important events and notifications to the people who needed to get them.

Google Analytics

Google Analytics installed for tracking site traffic, sources, user behavior, and additional statistics.

documentation

Key concepts and procedures explained in step-by-step processes through online documentation.

forms

Interactive forms that send submissions to an email address or to a secure online database installed and configured.

enhanced security

Additional security enhancements that protect the site from being hacked through brute force attacks, use of weak passwords, out-of-date plugins, and similar vulnerabilities.

social media integration

Social media integration in the form of links to social media accounts, feeds, or email signups.

support

Support options available for making sure plugin updates, backups, training, and enhancements are available and that the site stays online.

fully responsive

Works on every sized device from mobile phones to desktop machines with larger monitors.

James Lovell

Director of Development and Advancement

Neighborhood House

I worked with Shew Design on a fast-moving project with a lot of externally-mandated parameters, and Shew Design was wonderful! Our $24 million/year multi-service nonprofit has a lot of considerations and voices to factor into all web design projects, and Becca and Eric listened and responded well. They kept our users at the center of the conversation and provided excellent customer service as they implemented a production plan that followed an aggressive timeline. The website they designed & produced is better for our clients, staff, and communities than we had envisioned, and can easily be edited and expanded to continue to meet the needs of an ever-changing social services landscape.

Shew Design kept our users at the center of the website conversation and provided excellent customer service as they implemented a production plan that followed an aggressive timeline. The website they developed is better for our clients, staff, and communities than we had envisioned.